RETURN & EXCHANGES

Follow your passion, and success will follow you

We want you to feel confident shopping with OUVORA. If your purchase is not quite right, you may request a return within 14 days of receiving your order.

Return Eligibility

To qualify for a return, all items must meet the following conditions:

Items must be unworn, unwashed, unaltered, and free from marks, fragrance, or signs of use.
All original tags, labels, accessories, and protective packaging must remain attached or included.
Items must be returned in their original packaging, together with valid proof of purchase.
The return request must be submitted within 14 days of the delivery date.

Items that do not meet these conditions may be refused and returned to the sender.

Non-Returnable Items

The following items cannot be returned or exchanged unless they arrive damaged or incorrect:

Items clearly marked as final sale or non-returnable.
Gift cards.
Personalized, altered, or made-to-order items.
Items with hygiene seals that have been removed or broken.

How to Request a Return

Visit our Contact Us page and provide your order number, the item(s) you wish to return, and the reason for the request.
If the item is damaged, defective, or incorrect, please include clear photographs.
Wait for return approval and shipping instructions before sending your parcel.
Pack the approved item securely and use a trackable shipping service.

Please do not send returns without prior authorization. The return address will be provided after your request is approved.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. We recommend using a trackable shipping service and keeping your shipping receipt until the return is completed. OUVORA is not responsible for return parcels lost or damaged in transit.

Original shipping charges, customs duties, taxes, and handling fees are non-refundable unless required by applicable law.

Inspection and Refunds

Once your return is received, we will inspect the item and notify you of the approval or rejection of your refund. Approved refunds will be issued to the original payment method.

Please allow approximately 5–10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or payment provider.

Exchanges

To ensure the fastest service and avoid an item selling out, exchanges are handled as a return and a new order. Request a return for the original item, then place a new order for the preferred size, color, or style. All replacement items are subject to availability.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us through the Contact Us page as soon as possible. Include your order number and clear photographs so we can review the issue and provide an appropriate solution.